Accenture Federal Services delivers a range of innovative, tech-enabled services for the U.S. Federal Government to address the complex, sensitive challenges of national security and intelligence missions.
Job Description:
Accenture Federal Services is seeking an ISSO who can help respond to complicated user questions on a variety of software packages and local area network issues. The ideal candidate will be able to suggest and initiate improvements in computer help desk processes and operations. This person will work with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues as well as provide advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests.
In this role, you may assist in orienting, training, assigning and checking the work of lower level employees, perform various administrative duties using a variety of software packages, and provide technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.
Responsibilities include:
- Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
- Perform various administrative duties using a variety of software packages
- Provide technical assistance under supervision
- Respond to complicated user questions on a variety of software packages and local area network issues
- Suggest and initiates improvements in computer help desk processes and operations
- Work with information resources staff to share computer user issue
A successful candidate will have an established background as a security engineering manager responsible for high security environments and developing security solutions at scale . This will include deep experience in application and infrastructure security domains as well as managing software delivery.
US Located Required: Yes
Security Clearance: An active TS/SCI w/Poly clearance is required to start
Eligibility Requirements: US Citizenship required
Location: Annapolis Junction, Maryland
Time-type: Full time
